Relevant resources; Enterprise 2.0

Enterprise 2.0 is a concept coined by Harvard professor Andrew McAfee, in which he describes the use of emergent social software and Web 2.0 platforms within companies, or between companies and their customers.

This article by McAfee, called "Enterprise 2.0: The Dawn of Emergent Collaboration", explains it in more detail (Harvard Business Review). Dion Hinchcliffe, another expert in this domain, addresses the more technological aspects of Web 2.0 in the Enterprise. He also gives a nice overview of the State of Web 2.0 and describes in this interesting article how "Social Software" is integrated in organizations, and what chances of success it has. Business Week has a good article about the rise of Web 2.0 tools in the Enterprise, and the potential of it be(com)ing a bubble.

This 2006 report by McKinsey takes a look at software and its place within enterprises. A more practical analysis was done by OU's Penny Edwards on the use of wikis (type of Enterprise 2.0 software) in business. A link to her report, and a short introduction, can be found here.